Toronto Hydro’s Life Support Notification Program

Toronto Hydro trucks on Queen Street West in Toronto, Ontario.
Toronto Hydro trucks on Queen Street West in Toronto, Ontario.

Residents who depend on electrically-powered medical equipment can be placed on Toronto Hydro’s registry of customers who are in need of alternate power sources in cases of planned power outages.

Customers whose names appear in this registry can expect to receive notifications from the utility company advising them of scheduled power outages. This advance notice allows them to make arrangements for back-up power to support medical equipment.

It is important to note that this program applies only to planned power outages and does not cover unexpected disruptions to the hydro-electric system such as blackouts like last December’s ice storm outage.

There is no way to guarantee an uninterrupted supply of electricity 100% of the time as unpredictable events such as severe weather, lightning and equipment failure can cause unexpected blackouts.

If you or a loved one is dependent on an electric-powered medical device, it is imperative to make arrangements to be prepared for unforeseen power outages.

For more information on how to apply to this program and how to prepare for unexpected blackouts, visit: