Potentially Misleading Communications Regarding Two Toronto Water Programs

The R.C. Harris Water Treatment Plant supplies nearly half of Toronto and York Region's water supply.
The R.C. Harris Water Treatment Plant supplies nearly half of Toronto and York Region’s water.  Toronto Water does not partner with private companies to deliver the Mandatory Downspout Disconnection Program of the Basement Floding Protection Program.

My office received an e-mail from Toronto Water informing us that at least one idenpendent contractor may be sending out potentially misleading communications.  Please see an excerpt of the e-mail below:

“Toronto Water has received reports that at least one independent contractor may be distributing potentially misleading communications such as flyers and notices placed on door knobs that appear to be designed to look like they are communications from the City about its Mandatory Downspout Disconnection Program or its Basement Flooding Subsidy Protection Program.

The City is not sending out any mass communications, such as flyers or door knockers entitled “Notice” or “Final Notice”, to residents about mandatory downspout disconnection.  Nor is the City sending any mass communications, such as flyers or doors knockers that state funding for the Basement Flooding Subsidy Protection Program is “limited and provided on a first come, first serve basis.”

The City of Toronto does not endorse, recommend or partner with any private company in delivering the Mandatory Downspout Disconnection Program or the Basement Flooding Protection Subsidy Program.  To learn more about the aforementioned programs, visit toronto.ca/water and click the appropriate link under the Featured Topics.”

If you have any questions or concerns about the above issue, please call my office at (416) 392-1375 or send my office an e-mail at councillor_lee@toronto.ca.  You can also call 311 or e-mail them at 311@toronto.ca.

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